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While apartment residents prefer email and cell phone calls to communicate with property managers, a new survey reveals the need for customer service across a broad range of communication channels.
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The assistant manager position is changing. A few companies are working on ways to move many of the back office assistant manager functions to the corporate office.
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Purchases made with small-business credit card will earn reward points redeemable for gift cards.
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If you are reading this article on a desktop computer, you’re already way behind the curve. Internet development has increasingly moved to mobile phones and wireless, handheld devices. The good news? For once—the multifamily industry seems to have already embraced the bleeding edge of mobile...
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Paradigm Properties president Eric Blevins was looking for some objective feedback on nine geographically diverse properties when he initiated a resident survey program from Houston-based J. Turner Research last June.
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Relocating residents offers property managers the chance to improve customer brand loyalty.
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The Irvine Co. Apartment Communities counters a new era of competition with juggernaut marketing, geographic expansion, and an enduring approach to customer service.
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In today's tough economic times, maintaining a strong brand identity is more vital than ever.